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S1 E2: How do you set up a L&D Function? - Leah Naffah

Written by Kris Holland | Nov 20, 2025 12:30:00 AM

How do you build a successful L&D function?

Like marketing, L&D is a massive but often under-appreciated part of a recruitment business.

So how do you get it right? Who better to tell us than the brilliant Leah Naffah, Executive Director at i-Pharm Consulting.

In the episode, we cover:

→ Aligning L&D with business objectives
→ Why training isn’t the end goal...productivity is
→ The importance of middle-tier consultants (don’t forget them!)
→ How your internal brand shapes engagement

But does she manage to beat the clock and dodge the bin? Watch below to find out.

Got a question you’d like to see asked? kittoquestion@kitto.uk